Work Agents
AI that takes defined jobs through multiple steps — with humans still in control of what matters.
Agents are not magic employees. Done well, they follow clear roles: gather context, draft, route, update systems, and escalate when unsure. I design agents around real tasks and guardrails, so they help instead of creating new mess.
Part of Build
Ideas behind the work
The concepts we keep in mind — so the result is useful, not just impressive.
- Narrow, well-bounded roles beat vague “do everything” agents
- Tool use, memory and handoffs designed on purpose
- Human checkpoints where judgement or risk is high
Where it shows up in real work
- Triaging inbound requests and preparing first drafts
- Multi-step admin across email, docs and internal tools
- Monitoring queues and nudging the right person at the right time
What you walk away with
- Routine multi-step work handled with more consistency
- People freed for exceptions and relationships
- Transparent behaviour you can audit and improve
Curious what happens after you get in touch? See how I work →
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Want to know if Work Agents fits your business?
Share what’s on your mind — I’ll work out with you whether this direction fits, and what a sensible first step could be.